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Our hands-on experience has taught us lessons in
change.
Case Studies In Change:
Australia
Situation: Australian downstream operation of Oil and
Gas major had become loss-making resulting in extreme
pressure to deliver a turnaround in difficult competitive
and regulatory conditions.
Programmes: Team development work with management
team, inaugural leadership meeting for top 80 executives, a
series of personal leadership workshops and two programmes
to deliver results.
Results: First change programme ran with 36 projects,
involved 250 people and delivered increased net income after
tax of A$57m (half company’s full year results). After one
year of change programmes, company returned to full
profitability.
South Africa
Situation: South African operation of Oil and Gas
major had become loss-making resulting in extreme pressure
to deliver a turnaround. Problems exacerbated by delayed
implementation of JD Edwards system.
Programme: First change programme for results
involved more than 20 projects, sale of second programme.
Results: 100 people involved in delivering
significant bottom line results (5% increase on return on
investment, US$5m increase in net income after tax, US$35m
reduction in capital employed, JD Edwards system working)
and behaviour change (400 leaders – 25% of workforce -
developed, team working embedded.
North, West and East
Africa
Situation: North, West and East African marketing
operations of Oil and Gas major had severe problems with
trade debtors outstanding; different causes for late
payments in each country operation.
Programme: Action learning programmes focused on
breaking down cross-functional barriers, using open
communications and team working focused on trade debtor
reduction.
Results: More than 300 staff involved, delivery of
significant reduction in trade debtors (over US$20m
reduction by end of 90 days) across 20 African
companies.
Results Delivered
|
Country |
Bottom Line
Results |
People
Involved |
|
|
USA$56m increase in Profit after Tax in 90 days
Return to
profit for loss-making unit after two
programmes
|
250 |
|
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US$5million increase in NIAT
in 90 days
US$35million reduction in capital
employed
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400 (25% of workforce) |
|
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US$20million reduction in
trade debtors in 90 day
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300 people in 20
countries |
Lessons In
Change:
From our considerable experience in helping
organisations change in order to improve results, we have
distilled some clear lessons:
Start with the long term view: strategy
Change the people before you change the
people
Build a cohesive leadership team
Choose a single strong leader
Deliver quick wins
Provide forum for uncertainties
Build leaders at all levels who deliver
results
Use
cross-functional team working
Leaders as resources
Transparency is key
Change is messy
Seek to embed new ways
Track results
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